Your privacy is sacred to us
Confidentiality is the foundation of everything we do This page explains what we collect, why, and how you stay in control
Who we are
Mindful Muslim is responsible for the personal information processed through this website Privacy enquiries can be sent to support@mindfulmuslim.org.uk
Confidentiality in counselling
Everything you share in counselling is private and protected You may use a preferred name and keep your camera off We will never share your session information without your consent, except where there is a serious and immediate risk of harm to you or another person, where we have a legal and ethical duty to keep people safe
Information we collect
Contact and counselling enquiries
When you use contact or enquiry forms, we collect what you choose to provide — typically a preferred name, email address, and any context you share so we can respond
Booking
Booking requests are stored in our database so we can schedule and confirm sessions We do not pretend a booking succeeded without persisting it A booking is not confirmed until agreed with you directly
Authentication and client portal
If you create an account, authentication is handled through our identity provider Session cookies and related tokens are necessary to keep you signed in securely
Prayer times and location
Optional prayer times use the Muwaqqit calculation service Location is used only to calculate and display salah times for your area We request browser geolocation only after you choose “Use my location” You may instead search for a town, city or area
When you save a location preference, rounded coordinates, a label, and timezone are stored in your browser (localStorage) Coordinates are not added to user accounts, not sent to analytics, and not shown in the interface To serve accurate times, latitude and longitude are sent with your request to our prayer-times API, which queries Muwaqqit You can change or clear this preference at any time via “Change location”
Theme and similar preferences
Theme preference and similar functional choices may be stored locally so the site works as you expect
Cookies and similar technologies
We use necessary technologies for security and core function With your permission, we may also use optional analytics Details, categories, and how to change your choices are in our Cookie Policy You can reopen cookie settings from the footer at any time
Analytics
Optional Google Analytics 4 and Microsoft Clarity load only after you accept analytics (or enable them in preferences) They are not loaded on first visit before a choice IP anonymisation is enabled for Analytics where configured You may reject optional cookies without losing access to the site
How we use information
To respond to enquiries, provide counselling and booking services, secure accounts, display prayer times you request, improve the website when analytics consent is given, and meet legal obligations
Retention
We keep information only as long as needed for care, operations and the law Browser-stored preferences remain until you clear them or withdraw the relevant category
Your rights
Depending on applicable law (including UK GDPR), you may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where processing is consent-based Contact support@mindfulmuslim.org.uk to exercise these rights You may also complain to the Information Commissioner’s Office (ICO) in the UK
Children
Our counselling service is intended for adults Capacity and safeguarding for younger people will follow professional and legal requirements agreed with the counsellor
Changes
We may update this notice as the service develops Material changes will be reflected on this page